Privacy Policy.

Effective Date: 12 May 2026

Demolition Masters (“we”, “us”, “our”) operates https://www.demolitionmasters.com.au. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, how we use it, who we share it with, and how you can access or correct it.

1. What Information We Collect

When you contact us through our website, phone, email, or in person, we may collect:

• Your name
• Email address
• Phone number
• Project address and details (the location and scope of your demolition or excavation enquiry)
• Any other information you choose to share with us about your project

We also automatically collect limited technical information when you visit our site — including your IP address, browser type, pages viewed, and time of visit — through standard web analytics tools.

2. How We Use Your Information

We use the personal information you provide to:

• Respond to your quote request or enquiry
• Carry out site assessments and prepare written quotes
• Communicate with you about your project, scheduling, and invoicing
• Comply with legal, accounting, and WorkSafe Victoria record-keeping obligations
• Improve the content and performance of our website

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Who We Share Your Information With

We only share your information with third parties when it is necessary to deliver our services or comply with the law, including:

• Subcontractors, asbestos removalists, or licensed waste haulers working with us on your project
• Local council and the Victorian Building Authority (VBA) for permits and approvals required for your demolition
• WorkSafe Victoria where required for compliance
• Our accountant, insurer, or legal advisor where required
• Email and CRM software providers we use to manage enquiries

These parties are bound to handle your information in line with applicable Australian privacy laws.

4. How We Store and Protect Your Information

We store personal information securely using a mix of password-protected systems, encrypted email, and physical security measures at our office. We retain your information only as long as we need it to provide our services, meet legal obligations, or defend against legal claims.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to:

• Remember your light/dark mode preference
• Understand how visitors use the site through Google Analytics
• Measure the effectiveness of our advertising via Google Ads conversion tracking

You can disable cookies in your browser settings, but parts of the site may not function as expected.

6. Your Rights Under the Australian Privacy Principles

You have the right to:

• Access the personal information we hold about you
• Correct any information you believe is inaccurate or out of date
• Request deletion of your information, subject to legal record-keeping requirements
• Complain if you believe we have mishandled your information

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

7. Complaints

If you believe we have breached the Australian Privacy Principles, contact us first and we will work to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated effective date. Material changes will be brought to your attention where reasonably possible.

9. Contact Us

For any questions about this policy or how we handle your information, contact: